Financial Policy & Agreement
Personalized Functional Medicine Care
Thank you for choosing Dr. Donna Ficaro for your personalized functional medicine care. The following policy explains program fees, payment, testing costs, cancellations, refunds, communication, and other financial considerations so you know what to expect before beginning care.
1. Payment & Enrollment
Program fees are due at the time of enrollment.
Enrollment in a program occurs when payment has been received and accepted.
Program fees apply to the services specifically described for the selected program. Services, testing, products, or expenses not specifically included in the program description are the patient’s responsibility.
Payment may be made through the secure online payment system provided by Dr. Donna Ficaro.
2. Program Fees
Personalized Health Consultation — $597
This includes:
- 90-minute personalized consultation
- Review of your health history, including a 3-day diet review
- Personalized recommendations and guidance regarding appropriate next steps
This consultation is designed for those who want a focused, personalized evaluation of their health concerns and guidance on next steps.
Comprehensive Health Program — $1,497
This program provides a more comprehensive evaluation and personalized approach over up to 12 weeks from the date of enrollment.
The services included are described on the Services & Pricing page.
Ongoing Wellness Program — $1,997
This program provides continued personalized support over up to 6 months from the date of enrollment.
The services included are described on the Services & Pricing page.
3. Laboratory & Functional Testing
Laboratory and functional testing are not included in program fees unless specifically stated.
Testing recommendations are individualized and based on your health history, symptoms, goals, and other available information. Testing is not automatically required and is not intended to include every available test.
When testing is recommended, testing fees are paid separately to the laboratory or testing company.
You are responsible for any laboratory, diagnostic, imaging, or other third-party fees associated with your care.
4. Supplements & Other Products
Supplements, medications, diagnostic procedures, and other products or services provided by third parties are not included in program fees unless specifically stated.
If supplements are recommended as part of your personalized plan, you are responsible for purchasing them separately.
5. Program Timeframes
Each program has a defined timeframe:
- Personalized Health Consultation: consultation-based service
- Comprehensive Health Program: up to 12 weeks from enrollment
- Ongoing Wellness Program: up to 6 months from enrollment
The program timeframe is intended to provide an appropriate period for evaluation, implementation, follow-up, and refinement of your personalized plan.
The number and timing of follow-up interactions are individualized based on your needs and the nature of your program. Programs are not structured around a predetermined number of visits.
6. Communication & Follow-Up
Your program includes ongoing follow-up support throughout the program timeframe. This support is designed to provide guidance, address questions related to your personalized plan, and make adjustments as appropriate.
You may communicate with Dr. Donna through the secure PatientAlly portal as questions or concerns arise.
Messages will be reviewed within 24 hours.
PatientAlly messaging is intended for questions, updates, and guidance related to your care. It is not intended for urgent or emergency medical concerns.
If a concern requires more extensive evaluation or discussion, a dedicated consultation may be recommended.
Program communication is intended to support your care plan and does not include unlimited or continuous access to Dr. Donna.
7. Cancellation & Refund Policy
Personalized Health Consultation — $597
Appointments may be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations or rescheduling requests received less than 24 hours before the scheduled appointment, as well as missed appointments, will result in forfeiture of the consultation payment.
Comprehensive Health Program & Ongoing Wellness Program
You may cancel your program enrollment within 72 hours of the time payment is received and receive a full refund, provided the clinical onboarding process has not begun.
During this 72-hour period, you have the opportunity to reconsider your enrollment before the cancellation period expires.
After the 72-hour cancellation period, enrollment is considered confirmed and program fees are non-refundable, subject to any exceptions required by law.
Once the program has commenced, fees for services already provided are non-refundable. Because each program involves individualized review, preparation, clinical time, and personalized recommendations, refunds are not available for unused portions of a program after the program has begun.
8. Program Upgrades
If, after your Personalized Health Consultation, you decide that a more comprehensive level of support is right for you, your $597 consultation fee will be applied toward the Comprehensive Health Program or Ongoing Wellness Program when you upgrade within 7 days of your consultation.
The upgrade credit applies only to an upgrade completed within the 7-day period and may not be applied to other services, testing, supplements, or third-party expenses.
9. Insurance & Reimbursement
Dr. Donna Ficaro’s services are provided on a private-pay basis. Program fees are not billed to or submitted directly to health insurance.
You may request a receipt for payments made for professional services. Depending on your individual insurance plan, you may be able to submit the receipt to your insurance company for possible out-of-network reimbursement. Insurance coverage and reimbursement vary by plan and are not guaranteed.
Laboratory, diagnostic, functional testing, supplements, and other third-party expenses are separate from program fees and are the patient’s responsibility. If applicable, you may request receipts directly from the laboratory or other service provider for submission to your insurance company.
Please note: It is your responsibility to determine whether your insurance plan provides any reimbursement for services received through this practice. The practice cannot guarantee reimbursement or determine your individual insurance benefits.
10. Acknowledgment & Agreement
By enrolling in a program with Dr. Donna Ficaro, you acknowledge that you have reviewed and understand the financial policies described above.
You understand and agree that:
- Program fees are due at the time of enrollment.
- Services included in your selected program are those described on the Services & Pricing page.
- Laboratory and functional testing, supplements, medications, diagnostic procedures, and other third-party expenses are separate from program fees unless specifically stated otherwise.
- Program timeframes are limited to the period described for the selected program.
- Follow-up communication is provided through the secure PatientAlly portal, with messages reviewed within 24 hours during normal business days.
- PatientAlly messaging is not intended for urgent or emergency medical concerns.
- The cancellation and refund policies described above apply to your selected service or program.
- For the Comprehensive Health Program and Ongoing Wellness Program, the 72-hour cancellation period begins at the exact time payment is received.
- After the applicable cancellation period has expired, program fees are non-refundable except where otherwise required by law.
- If you upgrade from the $597 Personalized Health Consultation to a qualifying program within 7 days of your consultation, the $597 consultation fee will be applied toward the program fee as described on the Services & Pricing page.
Acknowledgment
By enrolling in a program with Dr. Donna Ficaro, you acknowledge that you have reviewed, understand, and agree to the Financial Policy & Agreement and understand your financial responsibilities related to the services provided.
After reviewing this Financial Policy & Agreement, you will complete the acknowledgment and signature as part of the enrollment process through Doxy.me.